Terms and Conditions

Last updated: August 24, 2026

Welcome to teinology.com, a website operated by TEI-NOLOGY LLC ("TEI-NOLOGY," "we," or "our"). These Terms and Conditions govern access to and use of our website, as well as purchases of products, computers, components, accessories, and services offered by TEI-NOLOGY.

By using our site, making a purchase, requesting a service, or accepting a quote, you acknowledge that you have read and accepted these Terms and Conditions together with the other applicable policies published on our site.

1About TEI-NOLOGY

TEI-NOLOGY LLC offers technology solutions that may include:

• Preconfigured computers.
• Custom computers.
• Computer upgrades and modernization.
• Diagnostics and repair.
• Maintenance and optimization.
• System installation and configuration.
• Data migration and recovery.
• Networking, peripherals, and setup.
• Small business solutions.
• Components and accessories.
• Support related to products and services purchased from us.

Certain products or services may have additional conditions, which will be communicated before confirming the purchase or project.

2Service area

Our in-person services, pickups, and deliveries are currently available only in eligible areas of Miami-Dade County, Florida.

Availability depends on location, ZIP code, the requested product or service, and operational capacity.

An address being within Miami-Dade County does not automatically guarantee that it is within our coverage area.

TEI-NOLOGY may request the relevant ZIP code or address before confirming a delivery, pickup, installation, or on-site service.

3Site use

You may use teinology.com to view information, products, and services, make purchases, request quotes, create or use a customer account, and communicate with TEI-NOLOGY.

You agree to provide truthful, current, and reasonably complete information when needed to make a purchase or request a service.

The site may not be used for:

• Fraudulent activities.
• Unauthorized access attempts.
• Interfering with site operation or security.
• Using false information to conduct transactions.
• Introducing malicious code.
• Using automation that negatively affects site operation.
• Any activity contrary to applicable law.

TEI-NOLOGY may restrict or suspend access to the site when reasonably necessary to protect our systems, customers, or business.

4Customer accounts

TEI-NOLOGY may allow purchases without requiring the customer to create an account beforehand.

When completing a purchase, we may create or maintain a profile associated with the information provided during the transaction to facilitate:

• Order history.
• Support.
• Warranties.
• Completed services.
• Future purchases.
• Customer relationship follow-up.

When an account is accessible to the user, the user is responsible for protecting their credentials.

You must not share your password with third parties.

If you suspect an account has been used without authorization, you must contact TEI-NOLOGY.

5Products

TEI-NOLOGY may offer various types of products, including:

• New.
• Open Box.
• Refurbished.
• Used.

The applicable condition will be stated on the product page, category, or description before purchase.

New products

Products marketed as new based on the information available at the time of sale.

Open Box

Products whose original packaging may have been opened or that have other conditions stated in their description.

Cosmetic condition, included accessories, and any relevant details must be identified on the product page where applicable.

Refurbished

Products that may have previously been used, inspected, repaired, restored, tested, or refurbished before being offered for sale again.

Their condition must be clearly stated.

Used

Products that have been used previously.

TEI-NOLOGY will provide reasonable information about their known condition before sale.

Open-box, refurbished, and used products may show signs of handling or use consistent with their advertised condition.

6Product information and photos

We try to describe our products clearly and accurately.

However, photos, colors, dimensions, packaging, specifications, or visual elements may differ slightly from the product received.

Images may be illustrative where applicable.

If there is a significant discrepancy between a description and the available product, TEI-NOLOGY may contact the customer before completing the order.

7Prices

All published prices are in U.S. dollars unless otherwise stated.

Prices may change without notice before a purchase is made.

Taxes, delivery charges, additional services, or other applicable costs may be displayed during checkout or before confirming a service.

Once an order has been properly confirmed, any modification will be handled according to the terms applicable to that order.

8Pricing or information errors

Although we take steps to keep information current, technical, typographical, inventory, or pricing errors may occur.

If we identify a material error before completing an order, we may:

• Contact the customer to confirm the correct terms.
• Offer an alternative.
• Cancel the order and refund any corresponding amount charged.

TEI-NOLOGY is not required to complete a transaction based on an obvious pricing, inventory, or description error identified before the transaction is completed, subject to applicable law.

9Availability and inventory

A product appearing on the site does not guarantee permanent availability.

Certain products may sell out, be discontinued, or change availability before a transaction is completed.

When a product becomes unavailable after an order is placed, TEI-NOLOGY may offer to:

• Provide an equivalent alternative.
• Wait for restocking where reasonable.
• Modify the order with the customer’s authorization.
• Cancel the affected product and issue the corresponding refund.

We will never substitute a significant custom-computer component with a different one without informing the customer when the substitution may materially affect its characteristics, performance, or value.

10Order confirmation

Submitting an order through the site constitutes a purchase request.

TEI-NOLOGY may conduct reasonable checks before finally accepting a transaction, including:

• Availability.
• Price.
• Payment method.
• Address.
• Delivery area.
• Fraud risk.
• Compatibility where applicable.

We may contact the customer when we need additional information.

11Payment methods

TEI-NOLOGY may use external providers to process payments.

These may include:

• Stripe.
• PayPal.
• QuickBooks Payments.
• Other methods or processors that may be added later.

Availability of each method may vary. Transactions may also be subject to the terms and procedures of the selected payment provider.

TEI-NOLOGY reserves the right to request additional verification when there are reasonable security or fraud-prevention grounds.

12Custom computers

Our custom-computer service begins with an assessment of the customer’s needs, budget, preferences, and intended use.

We may prepare different configurations to help compare and select a computer.

Before starting the project:

• The selected configuration is confirmed.
• Component availability is checked.
• The price is confirmed.
• An estimated preparation or delivery time is provided.

When a configuration requires specific components unavailable in our inventory that must be specially ordered for the project, TEI-NOLOGY may require a confirmation deposit.

The deposit will be applied in full to the final price of the computer.

13Custom-computer changes and cancellations

We understand that a customer’s needs may change.

Before purchasing specific components or starting assembly, we will try to accommodate changes or cancellations where reasonably possible.

Once:

• Components have been specially ordered for the project.
• Order-related costs have been incurred.
• Assembly has begun.
• Specific technical work has been performed.

cancellation or modification may be subject to restrictions or costs directly related to the project.

Any special conditions related to a deposit or custom order must be communicated to the customer before project confirmation where applicable.

TEI-NOLOGY will always seek a reasonable solution before applying cancellation restrictions.

14Customer-supplied components

TEI-NOLOGY may assess incorporating or installing components already owned by the customer.

Before using them, we may check:

• Compatibility.
• Physical condition.
• Functionality where technically possible.
• Suitability for the planned configuration.

TEI-NOLOGY may refuse to install a component on reasonable technical or safety grounds.

Our responsibility for a customer-supplied component is limited to the work TEI-NOLOGY performs on it.

We do not guarantee the operation, useful life, authenticity, or manufacturer warranty of products not supplied by TEI-NOLOGY.

15Assembly and testing

Computers assembled by TEI-NOLOGY undergo assembly, configuration, and verification before delivery.

Depending on the configuration, tests may include:

• Component verification.
• System startup.
• Initial configuration.
• Drivers.
• Stability.
• Temperatures.
• General operation.

Testing aims to reduce the likelihood of delivering a computer with detectable problems, but no procedure can guarantee that an electronic component will never fail later.

16Direct TEI-NOLOGY coverage during the first 30 days

Our goal is for customers to feel supported from the moment they receive their computer.

If a problem arises during this period, TEI-NOLOGY will assess it directly and, where appropriate, may offer:

• Diagnostics.
• Adjustment or correction.
• Repair.
• Component replacement.
• Product exchange.
• Computer replacement.
• Return.
• Refund.

The solution will depend on the nature of the case, the computer’s condition, and the circumstances of the request.

Our priority during this period is to resolve the problem reasonably and seek customer satisfaction.

Specific return or refund conditions are also subject to our Returns and Refunds Policy and rights under applicable law.

17Warranties after the first 30 days

After the first 30 days, certain components may continue to be covered by a manufacturer warranty.

The availability and duration of a manufacturer warranty depend on factors such as:

• Brand.
• Model.
• Purchase date and source.
• Product condition.
• Serial number.
• Manufacturer policies.
• Warranty transferability.
• Manufacturer requirements.

For this reason, TEI-NOLOGY does not guarantee that all components sold have an additional manufacturer warranty after our initial 30-day coverage.

Where a manufacturer warranty exists and applies, TEI-NOLOGY may help the customer identify coverage and explain the relevant procedure.

The final decision on approving a claim under a manufacturer warranty belongs to the manufacturer or provider responsible for that warranty.

18New, open-box, refurbished, and used products

TEI-NOLOGY’s direct first-30-day coverage applies to computers sold directly by TEI-NOLOGY, whether identified as new, open-box, refurbished, or used, unless different terms are clearly communicated and accepted before purchase and permitted by applicable law.

After this period, any additional warranty depends on the coverage available and applicable to each product or component.

A manufacturer warranty should never be assumed solely because a product bears a particular brand.

19Manufacturer warranties

Manufacturer names and trademarks mentioned on our site belong to their respective owners.

Selling or using a product of a particular brand does not necessarily mean TEI-NOLOGY is an authorized reseller, representative, agent, or official partner of that manufacturer.

Warranties offered directly by manufacturers are subject exclusively to their own terms and requirements.

20Returns and Refunds

TEI-NOLOGY provides ways to request returns and refunds. Full conditions are available on our Returns and Refunds.

Conditions may vary depending on:

• Product type.
• Product condition.
• Time since delivery.
• Damage.
• Missing accessories.
• Custom configuration.
• Specially ordered components.
• Service performed.

Nothing in these Terms limits consumer rights that cannot legally be limited.

21Technical services

Before starting a technical service, TEI-NOLOGY may perform an initial assessment.

In some cases, the exact cause of a problem cannot be determined until diagnostics, disassembly, or additional tests are performed.

If we discover additional work that may significantly change the originally agreed cost or scope, we will request authorization before continuing.

We will not knowingly perform additional paid work without informing the customer.

22Quotes and estimates

Quotes are prepared using the information available at the time of assessment.

A quote may change when:

• An additional problem is identified.
• Previously hidden damage is found.
• Component availability changes.
• The customer requests changes.
• Additional work is needed.

The customer will be informed of significant changes before work continues.

23Estimated times

Times provided for:

• Builds.
• Repairs.
• Diagnostics.
• Component orders.
• Deliveries.
• Custom projects.

are good-faith estimates. They may vary due to:

• Component availability.
• Supplier delays.
• Technical complexity.
• Additional diagnostics.
• Changes requested by the customer.
• Circumstances beyond TEI-NOLOGY’s reasonable control.

If we know of a significant delay, we will try to keep the customer informed.

24Data protection during technical services

TEI-NOLOGY takes reasonable steps to protect information stored on computers received for service.

Our staff must limit access to files and personal information to what is reasonably necessary to perform authorized work.

However, due to the nature of electronic devices, storage failures, malware, data corruption, or technical procedures, it is impossible to guarantee absolutely that data loss will never occur.

25Backups

We recommend keeping an up-to-date backup of all important information before submitting a device for:

• Diagnostics.
• Repair.
• Upgrades.
• Maintenance.
• Installation.
• Migration.
• Other technical procedures.

The ability to create a backup depends on the condition and operation of the device and its storage media.

26Data recovery

Recovery of damaged, deleted, corrupted information or information stored on defective devices cannot be guaranteed.

The possibility of recovery depends on the type and extent of damage.

When a customer requests data recovery, TEI-NOLOGY will make reasonable efforts within the scope of the contracted service, without guaranteeing recovery of every file.

27Malware and software

TEI-NOLOGY can help with software, operating system, driver, or malware issues when included in the contracted service.

We cannot guarantee that a computer will remain permanently free of viruses, malware, software failures, or problems caused by programs later installed by the customer or third parties.

28Software licenses

The customer is responsible for using valid software and licenses where applicable.

TEI-NOLOGY will not knowingly install commercial software without the required license.

Some license costs may be separate from technical service fees.

29Modifications after delivery

The customer may upgrade or modify their computer later.

A modification by the customer or a third party does not automatically cancel all applicable rights or coverage.

However, TEI-NOLOGY is not responsible for damage or problems caused directly by:

• Incorrect installation performed later.
• Incompatible components added by third parties.
• Subsequent physical damage.
• Unsafe configurations.
• Voltage modifications.
• Improper overclocking.
• Handling that directly causes the problem claimed.

A modification alone will not be used to reject a case when that modification has no reasonable connection to the reported problem.

30On-site service

Certain work may be performed at the customer’s home within our eligible Miami-Dade areas.

Availability depends on the type of work.

Some diagnostics or repairs may require transporting the computer to an environment where we can perform tests or procedures that are impractical at the customer’s home.

The customer must provide reasonable access to the space and equipment needed to perform the agreed service.

31Deliveries

Deliveries are made only within the coverage areas available when the order is placed.

The customer is responsible for providing correct information, including:

• Name.
• Address.
• ZIP code.
• Phone number.
• Reasonable instructions needed to complete delivery.

We may contact the customer to coordinate the date, approximate time, or other details.

For certain orders, confirmation or receipt by a responsible person may be required.

32Order and computer pickup

When an order, computer, or device is ready for pickup, TEI-NOLOGY will notify the customer using the available contact information.

The customer must arrange pickup according to the instructions provided.

We may request identification or sufficient information to verify that the computer is being released to an authorized person.

33Uncollected computers and orders

Once notified that a computer, repair, or order is ready for pickup, the customer has 30 calendar days to collect it.

During those first 30 days, no storage fee will apply solely because that period has elapsed.

If the computer has not been collected after 30 days, TEI-NOLOGY may begin applying reasonable storage charges, provided those charges and how they apply are communicated to the customer.

TEI-NOLOGY will make reasonable contact attempts using the information provided by the customer.

When the law requires notices, deadlines, additional communications, or other procedures before disposing of a computer, TEI-NOLOGY will comply with those requirements.

Nothing in this section authorizes TEI-NOLOGY to sell, destroy, take ownership of, or dispose of customer property contrary to applicable law.

Amounts owed for services, components, or other charges remain subject to the rights and procedures permitted by applicable law.

34Customer communications

TEI-NOLOGY may contact customers using the information provided during a purchase or service request.

These communications may concern:

• Orders.
• Quotes.
• Payments.
• Deliveries.
• Pickups.
• Appointments.
• Diagnostics.
• Repairs.
• Warranties.
• Support.
• Changes requiring authorization.

The customer is responsible for keeping contact details correct.

35Promotional communications

When a user voluntarily subscribes, TEI-NOLOGY may send:

• Promotions.
• Offers.
• Product information.
• New services.
• Company news.

Promotional communications will include a reasonable unsubscribe mechanism.

Communications necessary to process an order, provide a service, or offer support are not considered promotional communications.

36Chat and artificial intelligence

Our site may include automated tools or artificial intelligence systems to help answer questions and guide users.

These tools are designed to provide initial assistance but may make mistakes. Automatically generated information does not replace:

• A technical diagnosis.
• A confirmed quote.
• A compatibility assessment.
• A warranty decision.
• An inventory confirmation.
• A formal communication from TEI-NOLOGY.

Requests must be reviewed by a person when necessary.

37Third-party services

Our site may use or integrate with external providers, including services for:

• Payments.
• Messaging.
• Analytics.
• Advertising.
• Artificial intelligence.
• Hosting.
• Email address.
• E-commerce.

Use of certain external services may also be subject to the relevant provider’s terms and policies.

38Intellectual property

Original teinology.com content, including text, designs, logos, graphics, structure, and other materials created by TEI-NOLOGY, is protected by the applicable rights.

Our original content may not be copied, reproduced, distributed, or used commercially without authorization, except as permitted by law.

Names, logos, photos, and trademarks belonging to manufacturers or third parties remain the property of their respective owners.

39Reasonable limitation of liability

TEI-NOLOGY is responsible for meeting its legal obligations and performing contracted services with reasonable care.

However, to the maximum extent permitted by applicable law, TEI-NOLOGY is not liable for indirect, incidental, or consequential losses not reasonably attributable to a breach on our part. Where applicable, this may include:

• Lost business opportunities.
• External interruptions.
• Losses arising from third-party services.
• External provider failures.
• Problems caused by customer-supplied components.
• Events beyond our reasonable control.

Nothing in these Terms seeks to exclude liability that cannot legally be excluded or limited.

40Circumstances beyond our control

TEI-NOLOGY is not responsible for delays directly caused by circumstances beyond our reasonable control, including:

• Supplier interruptions.
• Component shortages.
• Transportation delays.
• Major infrastructure failures.
• Severe weather events.
• Natural disasters.
• Emergencies.
• External service interruptions.

Where possible, we will try to inform the customer and offer reasonable alternatives.

41Problem and dispute resolution

Our goal is to resolve problems directly with the customer before considering other alternatives.

If you have a concern about a product, order, or service, please contact TEI-NOLOGY first so we can review the case and seek a good-faith solution.

Nothing in this section limits any legal right belonging to the consumer.

42Governing law

These Terms and Conditions will be interpreted in accordance with applicable Florida and United States laws.

Where legally permitted, legal proceedings related to these Terms may be brought before a court of competent jurisdiction in Miami-Dade County, Florida.

This provision does not remove any right or protection that a consumer cannot legally waive.

43Severability

If any part of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

44No waiver

TEI-NOLOGY’s failure to exercise a right under these Terms immediately does not mean that it permanently waives that right.

45Changes to these Terms

We may update these Terms and Conditions when the following change:

• Our services.
• Products.
• Operating methods.
• Technologies.
• Policies.
• Applicable legal requirements.

The updated version will show a new revision date.

Changes will not retroactively modify a completed transaction where doing so is not legally permitted.

46Other applicable policies

These Terms should be read together with the other policies available on our site, including:

• Privacy Policy.
• Cookie Policy.
• Warranty and Support.
• Shipping and Delivery.
• Pickup.
• Returns and Refunds.

When a purchase or service has specific terms clearly communicated before confirmation, those terms also form part of the relevant agreement.

47Contact

If you have questions about these Terms and Conditions, a purchase, or a service, you can contact: