Frequently Asked Questions

No. You can check out as a guest. We will only request the information needed to process your order, payment, and delivery.

Available payment methods are displayed during checkout. Options may vary depending on the order type, selected service, and delivery method.

Yes. We can help select a computer, component, upgrade, or service based on your needs, budget, and intended use.

Our goal is to help you find a suitable solution before purchasing.

Yes. Orders may be canceled without charge before dispatch, provided they are not special or custom orders for which products have already been purchased, reserved, or specially prepared for the customer.

Special-order conditions will be communicated where applicable.

Yes. Certain custom or special orders may require a deposit before purchasing components, reserving products, or starting assembly.

The amount and applicable conditions will be communicated before order confirmation.

Our usual preparation time is approximately 24 to 72 hours, depending on configuration and required work.

If specific components are not in stock, timing also depends on supplier availability and delivery schedules. In such cases, we will inform the customer of the estimated time.

In many cases, yes.

Changes may be requested while the order has not reached a stage preventing modification, such as purchasing or reserving specific components or starting assembly.

If a change is possible, we will communicate any difference in price, availability, or estimated time in advance.

We will contact you before making any changes.

We may propose an equivalent or better alternative. Any difference in price or delivery time will be communicated before continuing and will require your approval where applicable.

When the configuration includes an operating system, the computer is delivered with it installed and configured, along with necessary drivers and checks.

A Windows license is included when expressly stated in the computer’s configuration, description, or specific conditions.

You can check which software and licenses are included before completing your purchase.

Yes. Computers assembled by TEI-NOLOGY undergo functionality and stability tests before delivery.

Depending on the configuration, checks may include startup, memory, storage, temperatures, drivers, operating system, and overall operation.

Yes. You can purchase available components and other products without booking additional services.

Available shipping or delivery options are shown based on the product and your location.

Yes. We can assess the availability of specific products or components outside our usual inventory.

For special orders, we will inform you in advance about availability, price, estimated time, and any specific conditions.

Yes. We can help assess compatibility before purchase or installation.

To do so properly, we may request information about your computer, current components, model, specifications, or intended use.

Yes. We offer upgrades and modernization for existing computers.

We can assess RAM, storage, graphics card, power supply, processor, and other components, then recommend options based on compatibility, needs, and budget.

Yes, subject to prior compatibility and condition assessment.

For customer-supplied components, our warranty covers TEI-NOLOGY’s work but not the customer-supplied part or product.

Yes. We can install, assemble, and configure certain peripherals, accessories, and items related to your computer or workspace.

Availability and cost depend on the requested service and, where applicable, location.

If an assessment, installation, or service reveals additional work, materials, or components not originally included, we will inform you before proceeding.

Any additional cost requires your prior approval.

We deliver locally only within authorized Miami-Dade ZIP codes. We do not deliver outside the county.

Enter your ZIP at checkout. The authorized ZIP list determines coverage; the map circle is approximate.

Yes: eligible orders from $299 after discounts and before tax, or products marked as eligible below that amount. Only within authorized ZIP codes. Technical service travel is not included.

No. We currently offer only scheduled local delivery within authorized Miami-Dade ZIP codes and pickup at our location by appointment.

The date is arranged according to availability, equipment preparation and order confirmation. We confirm the appointment before delivery.

We confirm your local delivery and agreed time directly. We currently do not use parcel carriers.

Contact TEI-NOLOGY within 7 days of delivery. Keep the product and packaging while we review the case. If the damage occurred during a delivery arranged by us, we will review it directly with you.

Yes. All products are available for local pickup by confirmed appointment at 3350 SW 23rd Terrace, Miami, FL 33145.

Every product sale and service performed by TEI-NOLOGY includes a 30-day direct warranty, subject to our Warranty and Support Policy.

The warranty covers faults attributable to the product sold or work performed by TEI-NOLOGY, after assessment and diagnostics.

Depending on the case, we may correct or repair the problem, replace the affected product or component, and apply the appropriate solution under our policy.

The warranty does not cover damage or faults caused by accidents, impacts, drops, liquids, moisture, misuse, third-party modifications or interventions, external electrical problems, power surges, or other causes unrelated to the product sold or TEI-NOLOGY’s work.

Contact us and describe the problem you are experiencing.

We will arrange an assessment or diagnostics to determine the cause and appropriate solution.

You can arrange service at our private Miami location. On-site visits, when applicable, are confirmed in advance according to coverage and service scope.

If testing cannot confirm the reported fault, we will share diagnostic results and, where applicable, recommend additional checks to help identify the source.

A covered fault must be confirmed before authorizing a warranty replacement.

If the product is still within the 15-day return period and you prefer not to keep it, you may request a return under our Returns and Refunds Policy.

After the return period ends, the warranty remains in effect for its applicable term, but any warranty replacement or refund requires confirmation of a covered fault.

Some products or components may remain covered by their manufacturer’s warranty.

Where applicable, TEI-NOLOGY may assist the customer as an intermediary, subject to the manufacturer’s terms, requirements, and coverage.

Yes. We can offer remote assistance when a problem can be safely and effectively diagnosed or resolved remotely.

Remote assistance may be part of after-sales support or provided as a separate service, depending on the case.

Yes. Our service does not end with the sale.

We can help with questions about your product, configuration, initial operation, or service received and guide you on next steps when needed.

Return requests may be made within 15 days after receiving the product, subject to our Returns and Refunds Policy.

Yes. Unopened, unused products retained in their original packaging may be eligible for a refund, subject to our policy’s applicable conditions.

In certain cases, yes.

Opened or used products that are complete, in excellent condition, and suitable for resale may be accepted subject to a restocking fee of up to 15%, based on condition and lost value from opening or use.

Damaged, incomplete, modified products, or products that cannot reasonably be resold may not be eligible.

Yes. All returns are subject to inspection and verification before any refund is approved.

We may check serial numbers, identifiers, physical and functional condition, components, accessories, packaging, and signs of substitution, modification, or tampering.

The returned product must exactly match the product originally sold by TEI-NOLOGY.

If a serial number or other identifier does not match our records, a different product is received, components have been substituted, or alterations affect eligibility, the return may be rejected and no refund issued.

When TEI-NOLOGY arranges transportation for an eligible return, the customer will not necessarily have to advance return shipping costs.

Where applicable, actual transportation costs may later be deducted from the refund under our Returns and Refunds Policy.

Contact us so we can review the order.

If we confirm that an incorrect product was sent due to a TEI-NOLOGY error, we will coordinate the appropriate solution and cover necessary transportation costs where applicable.

Once the product is received, inspected, and approved for return, TEI-NOLOGY will process the refund to the original payment method within up to 7 business days.

Any additional time for the funds to appear depends on the bank, financial institution, or payment provider used.

Not necessarily.

Products purchased, reserved, configured, or specially ordered for a customer may be subject to specific cancellation and return conditions.

Where applicable, these conditions will be communicated before confirming the order.

This does not affect applicable coverage for a fault or defect covered by warranty.

Completed services are normally nonrefundable because the contracted work has already been performed.

Booked services not yet performed may be canceled or adjusted under the order’s applicable conditions.

Yes. Many of our services are available to both existing and new customers.

Availability depends on computer type, requested service, location, and the relevant assessment.

We respond as soon as possible during business hours.

Response times may vary depending on request volume and inquiry complexity.

Our location is private: 3350 SW 23rd Terrace, Miami, FL 33145. Service, equipment drop-off and order pickup are available by confirmed appointment only. Unscheduled visits are not accepted.