Warranty and Support

Last updated: August 28, 2026

At TEI-NOLOGY, we want you to purchase our products and services with confidence. Every product sale and service performed by TEI-NOLOGY includes a 30-day direct warranty, starting from the purchase, delivery, or service completion date, as applicable.

1Warranty coverage

If a covered problem occurs during this period, TEI-NOLOGY will perform the relevant assessment and diagnostics. Depending on the case, we may correct or repair the problem, replace the affected product or component, and, if an adequate solution cannot be provided, offer a replacement or refund as appropriate.

2Services and customer-supplied components

When TEI-NOLOGY performs installation, repairs, or other services using customer-supplied parts or components, our 30-day warranty covers only TEI-NOLOGY’s labor and work.

Faults or defects in customer-supplied parts, components, or computers are not covered by our warranty. We may nevertheless offer technical assistance to diagnose or resolve the problem, which may incur additional charges.

3Warranty exclusions

The warranty does not cover damage or faults caused by:

• Accidents, impacts, or drops.
• Liquids or moisture.
• Misuse.
• Tampering or modifications by third parties.
• External electrical problems or power surges.
• Other causes unrelated to the product sold or work performed by TEI-NOLOGY.

4Warranty service

Warranty services are performed at our operating location by appointment only. The customer is responsible for bringing and collecting the computer or product.

If the customer requests assistance, pickup, delivery, or service at their home or business, additional travel or on-site service charges may apply.

To request assistance or arrange an appointment, contact us at info@teinology.com.

5Manufacturer warranty

After TEI-NOLOGY’s 30-day direct warranty ends, certain products or components may remain covered by their manufacturer’s warranty.

Where applicable, TEI-NOLOGY may assist as an intermediary in managing that warranty. Coverage, duration, requirements, and resolution are subject to the relevant manufacturer’s terms.

This warranty is offered in addition to consumer rights under applicable laws and does not limit rights that cannot legally be excluded or restricted.

6Contact

To request assistance or arrange an appointment, you can contact: