Privacy Policy

Last updated: August 26, 2026

At TEI-NOLOGY, we respect the privacy of our customers and visitors. This Privacy Policy explains what information we may collect when you use teinology.com, make a purchase, request a service, complete a form, contact us, or otherwise interact with our business.

It also explains how we use, protect, and share that information and what choices you may have regarding your personal data.

By using our website or providing personal information, you acknowledge that you have read this Privacy Policy.

1Information we may collect

The information we collect depends on how you interact with TEI-NOLOGY.

Information you provide directly

We may collect information such as:

• First and last name.
• Email address.
• Phone number.
• Billing address.
• Delivery address or location where a service will be provided.
• ZIP code.
• Information related to orders, purchases, or requested services.
• Information included in contact forms or support requests.
• Preferences related to computers, components, or services.
• Information needed to prepare configurations or recommendations.
• Order or reference number.
• Photos, videos, or files you choose to provide to help us assess a technical request.
• Communications with our team.

2Purchase and order information

When you make a purchase or request a service, we may collect and retain transaction-related information, such as:

• Products or services requested.
• Order number and status.
• Applicable amounts and charges.
• Billing information.
• Delivery or pickup information.
• Order-related communications.
• Support, warranty, or service history associated with the transaction.

We use this information to process orders, coordinate services, provide support, manage warranties, maintain business records, and comply with applicable obligations.

3Payment information

Electronic payments made through the website may be processed by external payment service providers.

TEI-NOLOGY does not need to receive or store full credit or debit card details when the transaction is processed directly by the relevant payment provider.

Payment processing may also be subject to the terms and privacy policies of the provider used to complete the transaction.

4Technical service information

When you request diagnostics, repairs, upgrades, maintenance, configuration, migration, data recovery, or other technical services, we may collect information about:

• Computer make and model.
• Installed components.
• Serial numbers or other device identifiers when needed.
• Operating system.
• Hardware and software configuration.
• Reported symptoms or problems.
• Relevant computer history.
• Tests and diagnostics performed.
• Services or modifications completed.

This information may be retained as part of the service history to provide support, document completed work, and address possible follow-up requests related to that service.

5Information stored on devices submitted for service

Some technical services may require limited access to a device’s system, storage, or files to diagnose a problem, perform a migration, recover information, configure software, or complete the requested service.

Our aim is to limit access to information on the computer to what is reasonably necessary to provide the service authorized by the customer.

TEI-NOLOGY does not request access to personal information that is not needed to perform the contracted work.

Specific conditions concerning backups, data loss, and recovery services may also be subject to the terms of the contracted service.

6Information collected automatically

When you visit our website, certain technical data may be collected automatically through your browser, server, cookies, or similar technologies.

This information may include:

• IP address.
• Device type.
• Browser type and version.
• Operating system.
• Pages visited.
• Date and time of access.
• The page or source from which you reached the site.
• Basic interactions with the site.
• Technical information needed for security, operation, and fraud prevention.

Some of these technologies are necessary for the store, cart, user sessions, forms, and other site features to function.

For more information about these technologies, please see our Cookie Policy.

7How we use information

We may use the information collected to:

• Process purchases and orders.
• Manage payments.
• Coordinate deliveries, pickups, or services.
• Check availability within our service areas.
• Communicate with you.
• Answer inquiries.
• Prepare recommendations and configurations.
• Provide technical support.
• Manage warranties.
• Perform requested diagnostics and services.
• Maintain order and service histories.
• Improve our products, services, and website.
• Maintaining site security.
• Detect fraudulent or abusive activities.
• Resolve disputes or claims.
• Maintain business and accounting records.
• Comply with legal obligations.
• Send marketing communications where appropriate and permitted.

We will not use personal information for purposes incompatible with those for which it was collected, unless there is a legitimate reason or applicable authorization.

8Email, phone, or messaging communications

We may use the contact details you provide to communicate with you about:

• An inquiry.
• A quote.
• A custom computer.
• An order.
• A delivery or pickup.
• An appointment.
• A technical service.
• A warranty.
• A support request.
• Information needed to complete a transaction.

These operational communications are separate from promotional communications.

When we send promotional emails, we will provide a reasonable way to opt out where applicable.

9How we may share information

We may share personal information only when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

This may include providers that help us with:

• Payment processing.
• Website hosting and operation.
• E-commerce platform.
• Email and forms.
• Deliveries or transportation.
• IT services.
• Security and fraud prevention.
• Website analytics.
• Marketing communications, when used.
• Accounting and other professional services.

These providers may process information only in accordance with their own roles, agreements, and applicable policies.

We may also disclose information when reasonably necessary to comply with a legal obligation or valid order, protect our rights, investigate fraud, maintain security, or respond to a situation requiring it.

10Cookies and similar technologies

TEI-NOLOGY may use cookies and similar technologies to enable and improve features such as:

• Site operation.
• Shopping cart.
• User preferences.
• Sessions.
• Security.
• Forms.
• Measuring site operation and usage.

When cookies or other technologies require additional choices or consent, the site may provide the corresponding controls.

To learn about the types of cookies used and how to manage them, please see our Cookie Policy.

11Information retention

We retain personal information only for the period reasonably necessary for the purposes for which it was collected and to meet our operational, contractual, accounting, tax, warranty, security, or legal needs.

Retention periods may vary depending on the type of information.

For example, some information related to purchases, billing, services, warranties, or disputes may need to be retained longer than a general inquiry sent through the contact form.

When information is no longer needed, we may delete, anonymize, or manage it in accordance with our procedures and applicable obligations.

12Information security

TEI-NOLOGY takes reasonable measures to protect personal information under our control against loss, unauthorized access, misuse, alteration, or unauthorized disclosure.

These measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and systems used.

However, no system, Internet transmission, or electronic storage method can guarantee absolute security.

We therefore recommend not sending confidential information that is unnecessary to complete a purchase or request a service.

13Your privacy choices and requests

Depending on the circumstances and applicable law, you may contact us to request information about the personal data we hold about you.

We may address reasonable requests concerning:

• Access to certain information.
• Correction of inaccurate information.
• Updating your details.
• Deletion of certain information where possible.
• Promotional communication preferences.
• Questions about how we use your data.

Some requests may be subject to exceptions or limitations when we must retain certain information to comply with legal obligations, process a transaction, manage a warranty, prevent fraud, resolve a dispute, or maintain necessary business records.

To protect your privacy, we may request reasonable information to verify your identity before addressing certain requests.

14Children’s privacy

TEI-NOLOGY’s website and services are not specifically directed to children under 13.

We do not seek to intentionally collect personal information from children under 13 through our website without any authorization required by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation.

15Third-party links and services

Our site may include links, content, or features provided by external websites or services.

TEI-NOLOGY does not control the privacy practices of independent third parties.

When you leave our site or use a service provided directly by a third party, we recommend reviewing its terms and privacy policies.

16Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or applicable requirements change.

When we make changes, we will update the date shown at the beginning of this page.

Where appropriate, we may provide additional notices about significant changes.

We recommend checking this page periodically for the current version.

17Privacy contact

If you have questions about this Privacy Policy or the use of your information, or would like to make a request concerning your personal data, you can contact: