Returns and Refunds

Last updated: August 28, 2026

At TEI-NOLOGY, we want every purchase to be made with confidence. Our return policy provides a clear, transparent process that offers customer flexibility while allowing proper verification of each returned product’s identity, condition, and completeness.

1Return period

Return requests may be made within 15 days after receiving the product, provided the eligibility conditions in this policy are met.

• Unopened, unused products retained in their original packaging may be eligible for a refund of the amount paid for the product, subject only to applicable return costs under this policy.
• Opened or used products that are complete, in excellent condition, and suitable for resale may be accepted subject to a restocking fee of up to 15%, determined according to condition and loss of value from opening or use.
• Products with damage, significant wear, missing parts or accessories, modifications, alterations, or conditions reasonably preventing resale may not be eligible for return.

If there is a malfunction or defect, the request will be assessed under our policy on Warranty and Support.

2Inspection and verification

All returns are subject to inspection and verification before any refund is approved.

TEI-NOLOGY may verify, among other aspects:

• Serial number and other product identifiers.
• Physical and functional condition.
• Originally included components, accessories, and contents.
• General condition of the product and packaging.
• Signs of damage, substitution, modification, alteration, or tampering.

The product received must be the same product originally sold by TEI-NOLOGY.

If a serial number or other identifier does not match our records, a different product is received, components have been substituted, or alterations or tampering affect eligibility, the return may be rejected and no refund issued.

This process helps maintain the security and integrity of returns and provides fair conditions for all our customers.

3Return shipping and related costs

To simplify the process, TEI-NOLOGY may provide or coordinate return transportation so the customer does not have to arrange shipping independently.

For eligible returns not caused by a TEI-NOLOGY error or damage during transportation arranged by us, the customer will not need to advance the return transportation cost. The actual transportation cost may later be deducted from the refund amount.

Where applicable, the refund calculation may also take into account:

• A restocking fee of up to 15%.
• The cost of originally included parts, accessories, or items not returned.
• Reasonable adjustments for damage or loss of value attributable to the product’s condition upon receipt.

Adjustments will be determined after inspection and must relate to the actual product condition and return process.

If the return results from a TEI-NOLOGY error, shipment of an incorrect product, or damage during transportation arranged by TEI-NOLOGY, we will coordinate and cover the transportation costs needed to resolve the case.

Requests involving faults or defects covered by our warranty are governed by the conditions in the section Warranty and Support. Warranty coverage does not automatically include pickup, delivery, or on-site service unless expressly authorized by TEI-NOLOGY.

4Products damaged in transit

If an order shows damage that may have occurred during transit, the customer must contact TEI-NOLOGY within 7 days of delivery.

The product, box, protective materials, and other original packaging must be retained while the case is assessed, as they may be needed to document and process the claim.

If an order is damaged during a local delivery arranged by TEI-NOLOGY, we will review the case directly with you and help resolve it.

5Special and custom orders

Products purchased, reserved, configured, or specially ordered for a customer may be subject to specific cancellation and return conditions.

This may include custom configurations, specially ordered components, products purchased specifically from a supplier, or items not normally part of our inventory.

Where applicable, these conditions will be communicated before confirming the order.

Once TEI-NOLOGY has purchased, reserved, or specially prepared a product according to the customer’s agreed requirements, returns may be limited or unavailable.

These conditions do not affect applicable coverage for a fault, defect, or situation covered by the relevant warranty.

6Cancellations

Orders may be canceled without charge before dispatch, provided they are not special or custom orders already purchased, reserved, or specially prepared for the customer under previously communicated conditions.

After dispatch, requests will be assessed under this return policy.

7Refunds

Refunds will be processed only after the product is received, inspected, and approved for return.

After inspection, TEI-NOLOGY will determine the refund amount, taking into account applicable return transportation costs, restocking fees, and other adjustments under this policy.

Approved refunds will be processed to the original payment method within up to 7 business days after inspection is completed.

After TEI-NOLOGY processes a refund, the time for funds to appear depends on the customer’s bank, financial institution, or payment provider.

8Contact

To request a return or ask about a refund, you can contact: