{"id":1243,"date":"2026-08-24T01:18:00","date_gmt":"2026-08-24T01:18:00","guid":{"rendered":"https:\/\/teinology.com\/garantia-y-soporte\/"},"modified":"2026-08-28T04:46:05","modified_gmt":"2026-08-28T04:46:05","slug":"garantia-y-soporte","status":"publish","type":"page","link":"https:\/\/teinology.com\/en\/garantia-y-soporte\/","title":{"rendered":"Warranty and Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1243\" class=\"elementor elementor-1243\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb9c199c e-con-full e-flex e-con e-parent\" data-id=\"fb9c199c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef8959e elementor-widget elementor-widget-html\" data-id=\"6ef8959e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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Grotesk',sans-serif;font-size:18px;font-weight:700;color:#E8EDF4;margin:0}\n.svc-card-desc{font-family:'Inter',sans-serif;font-size:14px;line-height:1.55;color:#9AA6B8;margin:0;flex:1}\n.svc-card-link{font-family:'Inter',sans-serif;font-size:13px;font-weight:600;color:#4DA3FF;text-decoration:none;display:inline-flex;align-items:center;gap:4px}\n.svc-card-link:hover{text-decoration:underline}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c92a20 e-con-full e-flex e-con e-parent\" data-id=\"28c92a20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c4eb1f30 e-flex e-con-boxed e-con e-child\" data-id=\"c4eb1f30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c35f9901 elementor-widget elementor-widget-html\" data-id=\"c35f9901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"svc-eyebrow\">Help and Support<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe0ce606 elementor-widget elementor-widget-heading\" data-id=\"fe0ce606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty and Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be008fbc elementor-widget elementor-widget-html\" data-id=\"be008fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"svc-sub\">Learn about the coverage, process, and conditions of TEI-NOLOGY\u2019s direct 30-day warranty and technical support.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3182c58 e-con-full e-flex e-con e-parent\" data-id=\"c3182c58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb9faf91 svc-help-body elementor-widget elementor-widget-html\" data-id=\"fb9faf91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.pp-wrap{max-width:760px;margin:0 auto;text-align:left;font-family:'Inter',sans-serif;color:#9AA6B8;padding:0 8px;}.pp-wrap .svc-breadcrumb{margin-bottom:28px;}.pp-updated{font-size:13.5px;font-style:italic;color:#6B7690;margin:0 0 24px;}.pp-lead{font-size:17px;line-height:1.75;color:#C7D2E0;margin:0 0 16px;}.pp-p{font-size:15.5px;line-height:1.75;color:#9AA6B8;margin:0 0 16px;}.pp-p-strong{font-family:'Space Grotesk',sans-serif;font-size:16px;font-weight:700;color:#E8EDF4;margin:24px 0 8px;}.pp-list{margin:0 0 16px;padding:0 0 0 4px;list-style:none;}.pp-list li{position:relative;padding-left:22px;font-size:15.5px;line-height:1.7;color:#9AA6B8;margin-bottom:8px;}.pp-list li:before{content:\"\";position:absolute;left:0;top:9px;width:6px;height:6px;border-radius:50%;background:#4DA3FF;}.pp-divider{border:none;border-top:1px solid #232C3D;margin:40px 0;}.pp-h2{display:flex;align-items:center;gap:14px;font-family:'Space Grotesk',sans-serif;font-size:22px;font-weight:700;color:#E8EDF4;margin:0 0 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28px;border-radius:999px;text-decoration:none;transition:transform .25s cubic-bezier(.22,.61,.36,1),background .25s ease;}.pp-cta-btn:hover{transform:translateY(-2px);background:#7FBEFF;}@media (max-width:640px){.pp-h2{font-size:19px;gap:10px;}.pp-num{width:28px;height:28px;font-size:12.5px;}}<\/style><div class=\"pp-wrap\"><div class=\"svc-breadcrumb\"><a href=\"\/en\/\">Home<\/a> <span>\/<\/span> <span>Warranty and Support<\/span><\/div><p class=\"pp-updated\">Last updated: August 28, 2026<\/p><p class=\"pp-lead\">At TEI-NOLOGY, we want you to purchase our products and services with confidence. Every product sale and service performed by TEI-NOLOGY includes a 30-day direct warranty, starting from the purchase, delivery, or service completion date, as applicable.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">1<\/span>Warranty coverage<\/h2><p class=\"pp-p\">If a covered problem occurs during this period, TEI-NOLOGY will perform the relevant assessment and diagnostics. Depending on the case, we may correct or repair the problem, replace the affected product or component, and, if an adequate solution cannot be provided, offer a replacement or refund as appropriate.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">2<\/span>Services and customer-supplied components<\/h2><p class=\"pp-p\">When TEI-NOLOGY performs installation, repairs, or other services using customer-supplied parts or components, our 30-day warranty covers only TEI-NOLOGY\u2019s labor and work.<\/p><p class=\"pp-p\">Faults or defects in customer-supplied parts, components, or computers are not covered by our warranty. We may nevertheless offer technical assistance to diagnose or resolve the problem, which may incur additional charges.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">3<\/span>Warranty exclusions<\/h2><p class=\"pp-p\">The warranty does not cover damage or faults caused by:<\/p><ul class=\"pp-list\"><li>Accidents, impacts, or drops.<\/li><li>Liquids or moisture.<\/li><li>Misuse.<\/li><li>Tampering or modifications by third parties.<\/li><li>External electrical problems or power surges.<\/li><li>Other causes unrelated to the product sold or work performed by TEI-NOLOGY.<\/li><\/ul><h2 class=\"pp-h2\"><span class=\"pp-num\">4<\/span>Warranty service<\/h2><p class=\"pp-p\">Warranty services are performed at our operating location by appointment only. The customer is responsible for bringing and collecting the computer or product.<\/p><p class=\"pp-p\">If the customer requests assistance, pickup, delivery, or service at their home or business, additional travel or on-site service charges may apply.<\/p><p class=\"pp-p\">To request assistance or arrange an appointment, contact us at <a class=\"pp-link\" href=\"mailto:info@teinology.com\">info@teinology.com<\/a>.<\/p><div class=\"pp-callout\">Keep your purchase or service receipt, as it may be needed to verify the date and process a warranty request.<\/div><h2 class=\"pp-h2\"><span class=\"pp-num\">5<\/span>Manufacturer warranty<\/h2><p class=\"pp-p\">After TEI-NOLOGY\u2019s 30-day direct warranty ends, certain products or components may remain covered by their manufacturer\u2019s warranty.<\/p><p class=\"pp-p\">Where applicable, TEI-NOLOGY may assist as an intermediary in managing that warranty. Coverage, duration, requirements, and resolution are subject to the relevant manufacturer\u2019s terms.<\/p><p class=\"pp-p\">This warranty is offered in addition to consumer rights under applicable laws and does not limit rights that cannot legally be excluded or restricted.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">6<\/span>Contact<\/h2><p class=\"pp-p\">To request assistance or arrange an appointment, you can contact:<\/p><div class=\"pp-contact-card\"><p class=\"pp-contact-name\">TEI-NOLOGY<\/p><p class=\"pp-contact-line\">Miami-Dade County, Florida, United States<\/p><p class=\"pp-contact-line\">Email: info@teinology.com<\/p><p class=\"pp-contact-line\">Website: teinology.com<\/p><a class=\"pp-cta-btn\" href=\"\/en\/contacto\/\">Go to the contact form<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ayuda y soporte Garant\u00eda y Soporte Conoce la cobertura, el proceso y las condiciones de nuestra garant\u00eda directa de 30 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1243","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/pages\/1243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/comments?post=1243"}],"version-history":[{"count":3,"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/pages\/1243\/revisions"}],"predecessor-version":[{"id":24387,"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/pages\/1243\/revisions\/24387"}],"wp:attachment":[{"href":"https:\/\/teinology.com\/en\/wp-json\/wp\/v2\/media?parent=1243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}