{"id":1243,"date":"2026-08-24T01:18:00","date_gmt":"2026-08-24T01:18:00","guid":{"rendered":"https:\/\/teinology.com\/garantia-y-soporte\/"},"modified":"2026-08-28T04:46:05","modified_gmt":"2026-08-28T04:46:05","slug":"garantia-y-soporte","status":"publish","type":"page","link":"https:\/\/teinology.com\/en\/garantia-y-soporte\/","title":{"rendered":"Garant\u00eda y Soporte"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1243\" class=\"elementor elementor-1243\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb9c199c e-con-full e-flex e-con e-parent\" data-id=\"fb9c199c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef8959e elementor-widget elementor-widget-html\" data-id=\"6ef8959e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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elementor-widget elementor-widget-html\" data-id=\"c35f9901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"svc-eyebrow\">Help and Support<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe0ce606 elementor-widget elementor-widget-heading\" data-id=\"fe0ce606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Garant\u00eda y Soporte<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be008fbc elementor-widget elementor-widget-html\" data-id=\"be008fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"svc-sub\">Conoce la cobertura, el proceso y las condiciones de nuestra garant\u00eda directa de 30 d\u00edas y del soporte t\u00e9cnico de TEI-NOLOGY.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3182c58 e-con-full e-flex e-con e-parent\" data-id=\"c3182c58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb9faf91 svc-help-body elementor-widget elementor-widget-html\" data-id=\"fb9faf91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.pp-wrap{max-width:760px;margin:0 auto;text-align:left;font-family:'Inter',sans-serif;color:#9AA6B8;padding:0 8px;}.pp-wrap .svc-breadcrumb{margin-bottom:28px;}.pp-updated{font-size:13.5px;font-style:italic;color:#6B7690;margin:0 0 24px;}.pp-lead{font-size:17px;line-height:1.75;color:#C7D2E0;margin:0 0 16px;}.pp-p{font-size:15.5px;line-height:1.75;color:#9AA6B8;margin:0 0 16px;}.pp-p-strong{font-family:'Space Grotesk',sans-serif;font-size:16px;font-weight:700;color:#E8EDF4;margin:24px 0 8px;}.pp-list{margin:0 0 16px;padding:0 0 0 4px;list-style:none;}.pp-list li{position:relative;padding-left:22px;font-size:15.5px;line-height:1.7;color:#9AA6B8;margin-bottom:8px;}.pp-list li:before{content:\"\";position:absolute;left:0;top:9px;width:6px;height:6px;border-radius:50%;background:#4DA3FF;}.pp-divider{border:none;border-top:1px solid #232C3D;margin:40px 0;}.pp-h2{display:flex;align-items:center;gap:14px;font-family:'Space Grotesk',sans-serif;font-size:22px;font-weight:700;color:#E8EDF4;margin:0 0 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28px;border-radius:999px;text-decoration:none;transition:transform .25s cubic-bezier(.22,.61,.36,1),background .25s ease;}.pp-cta-btn:hover{transform:translateY(-2px);background:#7FBEFF;}@media (max-width:640px){.pp-h2{font-size:19px;gap:10px;}.pp-num{width:28px;height:28px;font-size:12.5px;}}<\/style><div class=\"pp-wrap\"><div class=\"svc-breadcrumb\"><a href=\"\/en\/\">Home<\/a> <span>\/<\/span> <span>Garant\u00eda y Soporte<\/span><\/div><p class=\"pp-updated\">\u00daltima actualizaci\u00f3n: 28 de agosto de 2026<\/p><p class=\"pp-lead\">En TEI-NOLOGY queremos que compres y contrates nuestros servicios con confianza. Toda venta de productos y todo servicio realizado por TEI-NOLOGY cuenta con 30 d\u00edas de garant\u00eda directa, contados a partir de la fecha de compra, entrega o finalizaci\u00f3n del servicio, seg\u00fan corresponda.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">1<\/span>Cobertura de garant\u00eda<\/h2><p class=\"pp-p\">Durante este per\u00edodo, si se presenta un problema cubierto por la garant\u00eda, TEI-NOLOGY realizar\u00e1 la evaluaci\u00f3n y el diagn\u00f3stico correspondiente. Dependiendo del caso, podremos corregir o reparar el problema, sustituir el producto o componente afectado y, cuando no sea posible ofrecer una soluci\u00f3n adecuada, proceder con un reemplazo o reembolso, seg\u00fan corresponda.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">2<\/span>Servicios y componentes proporcionados por el cliente<\/h2><p class=\"pp-p\">Cuando TEI-NOLOGY realice una instalaci\u00f3n, reparaci\u00f3n u otro servicio utilizando piezas o componentes proporcionados por el cliente, nuestra garant\u00eda de 30 d\u00edas cubre exclusivamente la mano de obra y el trabajo realizado por TEI-NOLOGY.<\/p><p class=\"pp-p\">Las fallas o defectos relacionados con piezas, componentes o equipos proporcionados por el cliente no est\u00e1n cubiertos por nuestra garant\u00eda. No obstante, podremos ofrecer asistencia t\u00e9cnica para diagnosticar o resolver el problema, lo cual podr\u00eda generar cargos adicionales.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">3<\/span>Exclusiones de garant\u00eda<\/h2><p class=\"pp-p\">La garant\u00eda no cubre da\u00f1os o fallas ocasionados por:<\/p><ul class=\"pp-list\"><li>Accidentes, golpes o ca\u00eddas.<\/li><li>L\u00edquidos o humedad.<\/li><li>Uso indebido.<\/li><li>Manipulaci\u00f3n o modificaciones realizadas por terceros.<\/li><li>Problemas el\u00e9ctricos externos o sobretensiones.<\/li><li>Otras causas ajenas al producto vendido o al trabajo realizado por TEI-NOLOGY.<\/li><\/ul><h2 class=\"pp-h2\"><span class=\"pp-num\">4<\/span>Servicio de garant\u00eda<\/h2><p class=\"pp-p\">Los servicios de garant\u00eda se realizan en nuestra sede operativa y \u00fanicamente con cita previa. El cliente ser\u00e1 responsable de llevar y recoger el equipo o producto.<\/p><p class=\"pp-p\">Si el cliente solicita atenci\u00f3n, recogida, entrega o servicio en su domicilio o negocio, podr\u00e1n aplicarse cargos adicionales por desplazamiento o servicio en sitio.<\/p><p class=\"pp-p\">Para solicitar asistencia o coordinar una cita, cont\u00e1ctanos en <a class=\"pp-link\" href=\"mailto:info@teinology.com\">info@teinology.com<\/a>.<\/p><div class=\"pp-callout\">Conserva tu comprobante de compra o servicio, ya que puede ser necesario para verificar la fecha y procesar cualquier solicitud de garant\u00eda.<\/div><h2 class=\"pp-h2\"><span class=\"pp-num\">5<\/span>Garant\u00eda del fabricante<\/h2><p class=\"pp-p\">Una vez finalizados los 30 d\u00edas de garant\u00eda directa de TEI-NOLOGY, determinados productos o componentes pueden continuar cubiertos por la garant\u00eda de su fabricante.<\/p><p class=\"pp-p\">Cuando corresponda, TEI-NOLOGY podr\u00e1 asistir al cliente como intermediario en la gesti\u00f3n de dicha garant\u00eda. La cobertura, duraci\u00f3n, requisitos y resoluci\u00f3n estar\u00e1n sujetos a los t\u00e9rminos establecidos por el fabricante correspondiente.<\/p><p class=\"pp-p\">Esta garant\u00eda se ofrece adicionalmente a los derechos que puedan corresponder al consumidor conforme a las leyes aplicables y no limita ning\u00fan derecho que legalmente no pueda ser excluido o restringido.<\/p><h2 class=\"pp-h2\"><span class=\"pp-num\">6<\/span>Contact<\/h2><p class=\"pp-p\">Para solicitar asistencia o coordinar una cita, puedes comunicarte con:<\/p><div class=\"pp-contact-card\"><p class=\"pp-contact-name\">TEI-NOLOGY<\/p><p class=\"pp-contact-line\">Miami-Dade County, Florida, Estados Unidos<\/p><p class=\"pp-contact-line\">Correo electr\u00f3nico: info@teinology.com<\/p><p class=\"pp-contact-line\">Sitio web: teinology.com<\/p><a class=\"pp-cta-btn\" href=\"\/en\/contacto\/\">Ir al formulario de contacto<\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ayuda y soporte Garant\u00eda y Soporte Conoce la cobertura, el proceso y las condiciones de nuestra garant\u00eda directa de 30 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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